Data Deletion Instructions

GSK Service & Tour Sdn Bhd — “GSK Sewa Kereta Termurah” · Last updated 10 August 2026

This page explains how to ask us to delete the personal data we hold about you, what happens after you ask, and how to remove our access to your social media account. It forms part of our Privacy Policy.

How to request deletion

Send us an email:

You may also WhatsApp us on +6012-9900073 and ask for a data deletion request to be raised. We will still confirm it in writing by email, so that you have a record of it.

What happens next

1. We confirm we have received your request, normally within 3 working days.
2. We check your identity, so that nobody can delete someone else’s records. We may ask you to reply from the email address or phone number we already hold for you.
3. We delete everything we are not legally required to keep, and tell you what was deleted — and what, if anything, must be kept and why.
4. The whole process is completed within 30 days of your request.

What we delete

What we may have to keep, and why

Malaysian law requires us to retain certain records even after a deletion request. Where this applies we will tell you exactly which records they are:

• Rental invoices and payment records — kept for seven years to meet tax and accounting obligations.
• Records tied to an unpaid amount, an open summons or compound, an insurance claim, an accident, or a police investigation — kept until that matter is concluded.

Once those obligations end, the records are securely destroyed without you needing to ask again.

Removing our access to your social media account

We only ever access our own business accounts through the Facebook, Instagram, Threads, TikTok, and Google Business Profile platforms — we do not connect to customer accounts. If you have granted our app any access and want to revoke it, you can do so yourself at any time, and it takes effect immediately:

• Facebook — Settings & Privacy → Settings → Apps and Websites → select the app → Remove.
• Instagram — Settings → Website Permissions → Apps and Websites → Remove.
• Threads — Settings → Account → Apps and Websites → Remove.

Removing access stops any further data being shared with us. To delete what we already hold, send the email described above.

Deleting a comment or review yourself

A comment you leave on our Facebook, Instagram, or Threads post can be deleted by you at any time on that platform. Note that our marketing inbox may still hold a copy — email us as above and we will remove it too.

If you are not satisfied

If you are unhappy with how we handle your request, write to us first at gskservice.tour@gmail.com and we will look at it again. You also have the right to complain to the Personal Data Protection Commissioner, Malaysia (JPDP).

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